General FAQs

• What is FieldDiary?
  FieldDiary is a cloud-based field workforce management platform that helps businesses monitor employees, manage tasks, track attendance, capture expenses, and optimize field operations in real time from a single dashboard.
• Who can use FieldDiary?
  FieldDiary is ideal for organizations with mobile or field-based teams, including sales teams, FMCG distributors, delivery companies, medical representatives, utility companies, service and maintenance teams, insurance field agents, NGOs, logistics companies, and construction firms.
• How does GPS tracking work?
  FieldDiary uses GPS technology to display employees' real-time locations, travel routes, and visit history, helping managers monitor productivity, verify field visits, and improve route planning.
• Can employees mark attendance remotely?
  Yes. Employees can check in and check out from the mobile app using GPS location and geofencing for accurate attendance records.
• Can I assign and monitor tasks?
  Yes. Managers can create tasks, assign them to employees, set deadlines, monitor progress, and receive completion updates in real time.
• Does FieldDiary support expense management?
  Yes. Employees can submit expense claims with receipts, while managers can review, approve, or reject them from the dashboard.
• Can FieldDiary integrate with our existing systems?
  Yes. FieldDiary offers API integrations with CRM, ERP, HR, payroll, and other business systems.
• Is FieldDiary available on mobile devices?
  Yes. FieldDiary is available on Android devices and also provides a web-based management dashboard.
• Is my business data secure?
  Yes. Data is protected through secure cloud infrastructure, encrypted communication, controlled user access, and regular system updates.
• How quickly can we get started?
  Most organizations can be onboarded within a few days with setup assistance, onboarding, and training.
• Can FieldDiary work offline?
  Yes. Selected features continue to work offline and automatically synchronize once internet connectivity is restored.
• Can I generate reports?
  Yes. FieldDiary provides customizable reports and dashboards covering attendance, employee performance, visits, tasks, sales activities, and expenses.

Pricing FAQs

• How much does FieldDiary cost?
  Flexible pricing is available based on your business size and requirements. Contact the sales team for a customized quotation.
• Can I try FieldDiary before purchasing?
  Yes. You can request a free demo or trial to evaluate the platform before subscribing.
• Is there a free trial available?
  Yes. You can request a free demo or trial to explore the platform before committing to a subscription.
• Can I change my subscription plan later?
  Absolutely. You can upgrade or downgrade your subscription as your business needs change.
• How is pricing calculated?
  Pricing is based on the number of users and the features included in your selected plan. Custom enterprise pricing is available.
• Are there any setup or implementation fees?
  Standard onboarding is included. Additional charges may apply for custom integrations, data migration, or advanced implementation services.
• What payment methods do you accept?
  We accept secure payments through bank transfer, mobile money, and other approved payment methods.
• Do you offer discounts for annual subscriptions or large teams?
  Yes. Annual billing and large deployments may qualify for discounted pricing.
• What happens if I exceed the number of users on my plan?
  You can add additional users at any time, and your subscription will be adjusted accordingly.
• What support is included with my subscription?
  All paid plans include customer support, software updates, and knowledge base access. Enterprise plans may include priority support and dedicated account management.